User Agreement & Terms of Service

Section 1 — Who We Are

Fulcrum Recovery Services is an online recovery education platform operated by Fulcrum Recovery LLC, an Ohio limited liability company ("Fulcrum Recovery," "we," "us," or "our"). Our platform provides self-directed, evidence-informed educational courses on topics related to substance use recovery, behavioral health, workplace wellness, and related subjects (collectively, the "Platform" or "LMS").

Section 2 — Eligibility

You must be at least 18 years of age to create an account and use this Platform. By registering, you represent and warrant that you are 18 years of age or older, that you have the legal capacity to enter into a binding agreement, and that all information you provide during registration is accurate, current, and complete.

Section 3 — Nature of Services: Education Only

This Platform is not a licensed treatment facility, detoxification center, residential program, or outpatient treatment provider. Enrollment in and completion of any course does not constitute participation in a clinical treatment program and does not satisfy any court-ordered, probation-mandated, or clinically prescribed treatment requirement unless explicitly confirmed in writing by the referring authority or clinician.

Fulcrum Recovery LLC makes no representation, warranty, or guarantee that completion of any course will result in sobriety, sustained recovery, improved health outcomes, or any other specific result. Recovery is a deeply personal and complex process, and individual outcomes vary significantly.

Section 4 — Account Registration and Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify Fulcrum Recovery immediately at [email protected] if you suspect any unauthorized use of your account. You may not share your account with another person or use another person's account without authorization.

Section 5 — Course Enrollment, Access, and Payment

Upon successful payment, you will receive access to the enrolled course series for a period of 30 days from the date of purchase, unless otherwise stated at the time of enrollment. All payments are processed securely through Stripe. Fulcrum Recovery does not store your full credit card number, CVV, or other sensitive payment data on its servers.

Section 6 — Intellectual Property

All course content on this Platform — including videos, scripts, quizzes, certificates, written materials, graphics, and the Platform's design — is the exclusive intellectual property of Fulcrum Recovery LLC, protected by United States copyright law. You are granted a limited, non-exclusive, non-transferable license to access and view course content for your personal, non-commercial educational use only during your active enrollment period. You may not reproduce, distribute, record, or otherwise exploit any course content without express prior written consent.

Section 7 — Acceptable Use

You agree that you will not use this Platform to violate any applicable law, impersonate any person, attempt to gain unauthorized access to the Platform or its systems, transmit malicious code, disrupt the Platform's operation, use automated tools to scrape content, or share your account credentials with any other person. Violation of these terms may result in immediate account termination without refund.

Section 8 — Privacy and Data Protection

Your use of this Platform is also governed by our Privacy Policy, which is incorporated into this Agreement by reference. We collect only the information necessary to operate the Platform and do not sell your personal information to third parties.

Section 9 — Limitation of Liability

To the fullest extent permitted by applicable law, Fulcrum Recovery LLC, its members, officers, employees, agents, contractors, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or related to your use of, or inability to use, this Platform or its content. In no event shall Fulcrum Recovery LLC's total cumulative liability to you exceed the total amount you paid to Fulcrum Recovery in the 12 months preceding the claim.

Section 10 — Indemnification

You agree to indemnify, defend, and hold harmless Fulcrum Recovery LLC and its members, officers, employees, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Platform, your violation of this Agreement, or your violation of any applicable law or regulation.

Section 11 — Modifications to This Agreement

Fulcrum Recovery reserves the right to modify this Agreement at any time. When we make material changes, we will update the "Effective Date" at the top of this document and, where practicable, notify registered users by email. Your continued use of the Platform after any modification constitutes your acceptance of the revised Agreement.

Section 12 — Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions. Any dispute arising out of or relating to this Agreement or the Platform shall be subject to the exclusive jurisdiction of the state and federal courts located in Ohio.

Section 13 — Contact Information

For questions about this Agreement, your account, or your data, please contact: